> Reservations can only be made on our webite.
> When you have chosen the hotel and the offer which you wish to reserve, click on the button ‘Reserve’.
> The reservation is made in 4 stages:

1. Availability/price : Check the information selected for each room you would like : the type of room, the date of arrival, the number of nights, as well as the number of adults/children per room. Then check the availability of the rooms by clicking on the button ‘Check availability’. Complete the form with all of the required personal details, then click on ‘Continue’.

2. Summary: On the following page, check the details of your reservation. If you wish to change it, click on the button ‘Change’. If you wish to continue, tick the box asking you to accept the general sales conditions of the hotel, then click on the button ‘Submit reservation’.

3. Guarantees: On the following page, enter the type of credit card, as well as its number, the name of the cardholder, the card expiration date and the security code on the back of the card. Then click on the button ‘Send to hotel'.

4. Final confirmation: The last page informs you that your reservation has been successfully registered and gives you your reservation number.

You will receive an email from the hotel confirming the details of your reservation.

Check the cancellation terms specific to the hotel in your confirmation email before cancellation.

> Go to the ‘Your reservations’ section of the site, then ‘Cancelling a reservation’ and follow the instructions.
> You will need the reservation number given in your reservation confirmation email.

> If you have not received your reservation confirmation, there was probably an error in the entry of your email address in the reservation process.
> If you have your confirmation number, you can view and print your confirmation directly from our site www.fastbooking.com by clicking on ‘Your reservations’.
> If you do not have your confirmation number, please send an email to customerservice@fastbooking.com stating your name, date of arrival and the name of the hotel where you have reserved a room.

> If you wish to add a night or a room to your reservation, we ask you to make a second reservation for the additional night or room required.
> For all other changes to your reservation, you have two options:

• Contact the hotel (its contact details can be found in the confirmation reservation email sent to you by the hotel) and proceed directly with the changes


• Check the cancellation conditions specific to the hotel on the reservation confirmation email beforehand, and do not forget to cancel the previous reservation before proceeding with a new one.

> If you have a registered reservation and you would like more information about it (Check-in, check-out, times and prices of breakfast, how to get to the hotel), we recommend that you contact the hotel directly (the email address and telephone number are on your reservation confirmation), or visit its official website.

> FastBooking.com is at your service to recommend you the best hotels.
> For help with your booking, you can write to us by clicking on the section ‘Contact FastBooking’, or send an email to customerservice@fastbooking.com stating:

• The dates of your stay
• The number of people
• Destination
• Area ( if you have preferences)
• The category of the hotel which you are looking for
• Your budget
• Other particular options

> Our website allows you to reserve a hotel room without charge and get the best market prices in real time.
> To do this, the hotels referenced on our site manage their own rates which they want to see used on our website.
> We are not in a position to offer preferential rates other than those indicated on our website.

> The rate given is always per room and not per person.

The hotels choose whether or not to offer a rate with breakfast included.
> If you have already made a reservation, this information as well as details concerning taxes are given on your reservation confirmation and in the conditions of sale of the rate.
> If you have not yet made a reservation, this information is noted in the conditions of sale of the rate, or next to the total rate in the first stage of the reservation.

> FastBooking will never debit your card and does not deduct an administrative charge.
> However, certain rate offers can require pre-payment. In that case, conditions of payment are specified opposite each offer concerned.
> The reservation system used by partner hotels is secured, and your credit card number as well as personal details which you supply to the hotels are encoded.