According to research, 76% of travellers are willing to pay more for a hotel with better reviews. Hotels should make use of any opportunity to encourage their guests to actively write reviews of their stay as an overwhelming majority of reviews are positive. FASTBOOKING hotels using the TrustYou Stars solution see that 86% of reviews are considered positive.*
E-reputation: Unavoidable for an efficient hotel distribution strategy
95% of travellers read between 6 to 12 reviews before making a booking decision. Revenue managers are now using the e-reputation platform to optimise profit because travellers are willing to pay more for hotels with good reviews.
At the same time, some companies, such as Hotel Valuation, are reassessing the hotel’s digital strategy based on their e-reputation. The guest feedback assists their business to evaluate the hotel.
FASTBOOKING has partnered with TrustYou in recognition of this importance. The parthership further helps hoteliers to improve their online presence as well as to maximise their profit margin. Through the guest satisfaction survey tool, TrustYou Stars LITE, FASTBOOKING hotels can send, collect, and monitor this feedback.
For FASTBOOKING’s customers, the solution is:
The direct access between the FASTBOOKING and TrustYou platforms facilitates the day-to-day feedback and reputation management. Additionally, TrustScores and Meta-Reviews are also provided free within the TrustYou Stars LITE program.
> First, guest email addresses are automatically uploaded from the FASTBOOKING platform to TrustYou. After two days, a post-stay satisfaction survey is then sent to the customer. This solution has already garnered 155,000 reviews from FASTBOOKING hotels within just a few weeks.
> The reviews also become a part of TrustYou’s Meta-Review and the TrustScore. These are incorporated in hundreds of travel sites such as Google, KAYAK and Skyscanner, which have the influence over millions of booking decisions.
> Reviews summaries can also be displayed on the official hotel website. FASTBOOKING, the first booking engine (IBE) to integrate with TrustYou, reassures travellers on their decision even on the booking page.
> FASTBOOKING hoteliers can also monitor their e-reputation directly from their FASTBOOKING dashboard
FASTBOOKING’s FASTBOOKING Booking Engine customers, get the TrustYou Star LITE version for free and receive benefit from exclusive prices for other TrustYou solutions.
Through this partnership, FASTBOOKING offers its hotel clients a turn-key solution to substantially grow their number of reviews and increase their average ratings. With FASTBOOKING and TrustYou Stars LITE, hoteliers will significantly improve their online visibility and gain a better online presence.
FASTBOOKING was the first distribution platform to integrate TrustYou’s online reputation solution into their booking engine. The valuable combination of our two solutions helps hotels to increase the number of reviews and to strategically improve the hotel’s online attractiveness and facilitate the day-to-day work of hoteliers from one single point.” – Michael Menzel – VP of Strategic Partnerships at TrustYou
Guest satisfaction surveys are a great way to gauge the quality of your hotel’s services, as well as your guest’s engagement. But building an effective survey is easier said that done. Ask wrong questions, or ask them in the wrong way, and you can severely impact the quality of your results.
To help you maximise your survey’s effectiveness, download the TrustYou e-book on « Designing Smart Surveys: A Hotelier’s Guide to Soliciting Feedback »
Use surveys for market research; Create your survey questions, Achieve high conversion rates, Collect surveys on-sSite
TrustYou, the world’s largest guest feedback platform, provides hotels with insights to improve their guest experience and market to future guests. Guest feedback influences 95% of booking decisions. TrustYou’s guest feedback platform incorporates hundreds of millions of hotel reviews, surveys, social posts as well as direct messages sent through SMS, email, Facebook Messenger, and more. Along each step of the guest journey, this information generates actionable insights for 500,000 hotels to improve their presence along each step of the guest journey, from booking and pre-stay search queries, to real-time guest requests and messages, to post-stay feedback in the form of survey responses and reviews. TrustYou’s platform is made up of various components including: TrustYou Meta-Reviews*, verified global review summaries displayed on travel and search sites like Google, KAYAK, and Hotels.com; TrustYou Messaging, real-time guest messaging service; TrustYou Stars and Stars LITE, advanced guest satisfaction survey tool; TrustYou Analytics, the world’s leading online reputation management tool and the accompanying app TrustYou Radar.
Find more information on TrustYou and the guest feedback platform at www.trustyou.com
*These results were taken from FASTBOOKING Hotels using the TrustYou Stars solution.
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