E-reputation

Magic mirror in my hand

"For hotels who understood that reputation is what people are saying, E-Reputation is a monitoring tool that listens to your online reviews, improve your weaknesses and increase your profits. Unlike other reputation tools, our e-reputation platform provides actionable interpretations of your online data and gives you a competition tracking."
Jean-Yves Simon, Vice-President, Products
 

Frequently Asked Questions

Why do hoteliers need to monitor and analyze reviews?

9 out of every 10 consumers consult the Internet before making a travel decision. They consult reviews to ensure that a hotel consistently delivers on its brand promise.

Shouldn’t the number of reviews or stars numbers be enough?

Having buzz online doesn’t always equate to bookings increase. It’s important for you to understand what’s being said online about your properties in order to optimize your services and offers.

Why should I use an online automated monitoring tool?

The number of online travel forums is huge. It is increasingly complex and time-consuming for you to gauge consumer sentiments, and effectively react and communicate your brand message among them. We make it easy.

Why should I pay for such tool?

Because it’s a lot of work, and the investment is worth it. Listening to consumer sentiments on 350+ travel sites, including such popular websites as Hotels.com, Booking.com, Agoda, TravelPost and of course TripAdvisor requires data automation. 

Other questions ? A quote ? Let's get in touch!

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6 inevitable reasons to spend more time on your hotel’s Google Business Page

Published on September 5, 2014

Now that your TripAdvisor page is your homescreen, isn’t it time to have a closer look at another of your… + Read More

Now that your TripAdvisor page is your homescreen, isn’t it time to have a closer look at another of your online tools? Google business page is a cornerstone of your digital presence. Here is why you must take care of it.   1.Because someone else might be messing with it Google page hacking is…

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Study > Prestige Slow in Rolling Out Features

FastBooking and Brand Karma make social media monitoring more readily available to hotels

Published on April 2, 2013

Paris, April 2nd, 2013 FastBooking Social Reputation solution, powered by Brand Karma Analytics and with industry-leading features and product quality,… + Read More

Paris, April 2nd, 2013 FastBooking Social Reputation solution, powered by Brand Karma Analytics and with industry-leading features and product quality, is available at the special price of €499 per year.   FastBooking, the leading provider of e-marketing and technology solutions for the hospitality industry, and Brand Karma, the leading social media intelligence…

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TripAdvisor's profit misses estimate as costs climb

FastBooking continues to build momentum in the hospitality market on the Iberian Peninsula

Published on July 12, 2012

Paris, France and Madrid, Spain, July 12, 2012 The Hotel Villa Padierna, Insignia Hotels & Resorts, Fontana Park Hotel and Casa… + Read More

Paris, France and Madrid, Spain, July 12, 2012 The Hotel Villa Padierna, Insignia Hotels & Resorts, Fontana Park Hotel and Casa da Calçada join the FastBooking roster of luxury hotel clients on the Iberian Peninsula. José Ramón Villarrubia of Insignia Hotels & Resorts has become a consultant with FastBooking to extend…

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Hungry? > acquires Viator, the tours and activities agency, for $200M

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Itw > Omni CIO on the Evolution of the Guest Experience by

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Customers > Using verified travel reviews to understand business travelers by

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Wouldn't you think E-commerce 1st? > tactics you should be implementing today

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RT Bill discusses the future of hotels with