“The leading independent review platform, TrustYou – integrated in your booking engine ATTRACTION – to leverage your e-reputation and boost your direct sales”
Fresher reviews drive more traffic to your website and encourage customers to book directly on your Hotel Website.
The TrustScore is Google’s review score – influencing millions of booking decisions each day on Google Search, Maps, Kayak, Trivago… and 100s more.
Your reviews come only from your guests: certified by TrustYou. This creates trust and encourages direct bookings thanks to verified guest feedback.
Save time by managing all online review sources at once. Improve operations by gaining deep insight from TrustYou surveys, directly from your FASTBOOKING back office.
FASTBOOKING connects your existing guest data to the TrustYou survey solution. A survey is automatically sent to your guests and reviews are pushed on Google and main metasearch engines as well as on your website.
It is now proven that the average satisfaction rate increases by 8% when more reviews are collected. Send post-stay messages and customizable surveys to your guests. Gain more reviews and enhance Google content thanks to FASTBOOKING E-reputation with TrustYou Stars.
With your FASTBOOKING ATTRACTION account you can now benefit from the world leading guest satisfaction survey solution: TrustYou Stars.
Thank to a powerful business intelligence tool, analyze all guest feedback. Benchmark against your competitors and leverage on your digital marketing activities.
Today, 95% of travellers read reviews before making a booking decision, with the average guest reading 6-12 reviews before booking a hotel room*. Even if e-reputation is only one of hoteliers’ day-to-day challenges, managing guest satisfaction is key to increasing direct bookings online. *Consumer Research Identifies How To Present Travel Review Content For Optimal Bookings, TrustYou, Feb. 2015
It’s very easy and fully integrated into the FASTBOOKING booking engine:
1. Collect reviews automatically thanks to a customer survey available in 17 languages
2. Reviews are pushed to all Google Services to enhance Google Content
3. Reviews and ratings are shown on the hotel’s site to reassure guests during the booking process
4. TrustScore is also displayed in ATTRACTION, the FASTBOOKING Booking Engine to reassure guests during booking process.
Hotels scores increase by 8%* when using TrustYou Stars surveys to collect more reviews. Moreover, customer reviews are a key factor in the traveler’s decision journey. *TrustYou internal research on key accounts using TrustYou surveys, Aug. 2015
The proprietary semantic analysis algorithms developed by TrustYou learn from data on the web to detect positive, neutral and negative aspects in sentences. Once detected, individual opinions are then grouped into different categories (e.g. room, service, location etc.) and counted to form an overall score.
It takes just one second to activate TrustYou Stars from your booking engine Attraction. Once it is activated, surveys can be sent from Day One to checked-out customers.
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