FastBooking offers an efficient global solution that has really helped us develop our Internet sales turnover. FastBooking has become an indispensable partner for the whole of our Internet strategy , providing constant support and personalized follow-up in our e-Commerce operations. Their booking engine is to our knowledge the most powerful and comprehensive system available on the market and is completed by a range of e-marketing tools such as Checker and Updater products that have helped us optimize our internet strategy even further.
For nearly a decade, Royal Plaza on Scotts has fostered a close partnership with FastBooking Asia. Since 2004, we have celebrated many milestones together. The room nights booked via our brand website, where the search engine is powered by FastBooking, has grown over 400%. Traffic to our website has more than doubled and is continuing to grow year-on-year.
We really appreciate FastBooking’s reactivity. When we ask for special development, they are implemented quickly. We benefit from an excellent reporting service. Our FastBooking consultant helps us analyze our results, understand where our reservations come from and make any necessary adjustments. We cannot manage this type of technically advanced product internally. FastBooking invests in technology and research on our behalf
We tested several providers before 2004, but none of them developed their online booking services sufficiently, like e-mail campaigns which were growing strongly. What’s more, their systems were slow and less secure. So we turned to FastBooking and opted for peace of mind. We have a close, quality relationship with FastBooking. We know our contacts and we are never passed from one department to another, which is what often happens. FastBooking is both reactive and efficient when we have new demands, which is frequently.
FastBooking makes you feel they listen to your feedback as a client. I’ve never seen that before. There hasn’t been one thing I’ve queried that has not been answered. And the response time is excellent. It’s a 5 star service. I’m delighted with the relationship we built in such a short time. I signed for all the products and I have not had a single regret. I’m happy. Our production has increased. If I get to choose between commission and fixed rate, I’ll take commission. I only pay when I get business. I’ve learned from past experience that cheap is not always the best.
I am impressed with FastBooking’s responsiveness and professionalism. We began working with FastBooking just days before our inauguration in June. Everything was up and running in time for this event. The service from day one has been impeccable!
We want a system that shows off our potential with the maximum flexibility and tools to sell our hotel and amenities. The FastBooking Engine is known for its high conversion rate. We can include booking options for our restaurant, spa and health club, and for the conference center. Clients can reserve everything they’d like in one go. In the future, our clients will even be able to build their own personal package. It increases our revenue, and it’s super easy for clients to use–and for our staff as well.
The Hotel recently received a four-star rating from the Automobile Association. We’re a young property and we want to move quickly to establish our reputation and build our client base. Our research convinced us that with the FastBooking Engine and Hotel Traffic Builder we would quickly meet our goals to move the hotel to the next level.
We have launched various new projects with FastBooking Asia as they have been consistent in providing prompt services and excellent support. One such project is our mobile site, which is an important distribution channel for us.