PSP Connect

Turning payment problems into opportunities

"Payment at check out is a hospitality industry exception, which generates particular issues to hotels. Because payments are not secured until service is delivered, fraudulent bookings are discovered too late and managing inventories is complexified by the risk of no show. It is necessary to address these issues, making sure payments are secured and validated as early as possible in the booking process. This is what PSP CONNECT is all about!"

Frequently Asked Questions

How can hoteliers address the payment security problem?

They must work with providers who have certifications that match in payment and in card management. This is called Payment Card Industry Security (PCI DSS). PSP Connect seamlessly interfaces the booking system with these.

Can the problem of high cancellation rates be improved?

Yes, it can be improved. Consider automation for your booking engine platform, and via your OTA Channel Manager. PSP Connect will save you time, and lead to bookings that are more reliable and secure, which will allow you to optimize your inventories – leading to better sales.

Is pre-payment a good practice for hotels?

Yes, it is. Consumers are increasingly using their mobile devices and apps to discover and buy things: by ordering ahead using their phones, customers are simply applying their online shopping behavior. Making profit of this trend represents a great opportunity for hoteliers: when payment is done at the time of booking, cash-flow ratio improves and fake bookings & high cancellations vanish.

How to engage guests to pay at the time of booking?

Hotels can easily influence travelers’ pre-payment through special offers, rewards & promotions. Then, using PSP Connect, they can make sure payments are immediately cashed-in.

 
         

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Hotel Digital Lab London – How to increase profit in a digital and data-driven world

Published on July 26, 2018

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